Privacy

The Galactic Voyager Web site is owned and operated by Imagination Software, Inc. To process orders, respond to questions, and to personalize the information presented, the web site will gather certain information from the visitor. Imagination Software, Inc. does not disclose any of this information to any other organization or persons unless required by law. We restrict access to sensitive information to those few employees who need to have that information to process and ship orders or respond to user inquiries. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. For more details on Privacy see our Privacy Notice below.

Returns

Items purchased from Galactic Voyager may be returned for a refund provided the item is in its original condition. Partial refunds may be issued for items which have been opened and partially assembled. Contact customer service for details on returning an item. Normally, shipping cost are not refundable for returned items.

Lost or Damaged Items

Any item which is lost or damaged in transit will be replaced at no cost to the customer. If an item is missing a part which was omitted by the manufacturer, Galactic Voyager will either make available the missing part or send a replacement copy of the item if the missing part is not available. Customers may be asked to return damaged or incomplete items. The cost of such returns will be paid by Galactic Voyager.

Galactic Voyager Privacy Notice

The Galactic Voyager web site is owned and operated by Imagination Software, Inc., a corporation in the State of Texas, United States of America. The mailing address of the corporation is:

The web site has be in operation since July 1, 1995. Imagination Software was incorporated in 1992.

To process orders, respond to questions, and to personalize the information presented, the web site will gather certain information from the visitor. Imagination Software, Inc. does not disclose any of this information to any other organization or persons unless required by law. We restrict access to sensitive information to those few employees who need to have that information to process and ship orders or respond to user inquiries. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

What Personal Information Does Galactic Voyager Gather?

The facts we gather from customers help us improve the information, products, and services we offer through the site. Here are the types of information we gather.

• E-mail Address: Whenever you communicate with Galactic Voyager we ask for your e-mail address so that we can respond with the relevant information. Be assured we only use the e-mail address for communicating requested information and do not release it to any other organization or persons.



• Personal Preferences: As a courtesy to our visitors, Galactic Voyager maintains a database of their interests and preferences. This database is used to notify you of new information related to your topics of interest and ensures that you don't receive any unwanted e-mail. Our e-mail announcements are infrequent and strive to be concise and succinct. Your e-mail address will not be given to any other organization or persons. You can update your preferences at any time by visiting the Mailing List pages.



• Shipping and Payment Information: When placing an order you will be asked to enter a shipping address and a billing address. If you are making payment by credit card, you will be asked to enter the card number and expiration date. All of this information is considered personal and sensitive and is maintained with strict security.



• Automatic Information: Certain types of information are available whenever you interact with us. For example, as you browse the site, we log which pages are visited and how long you stayed there along with the type of browser used. We do not record this information on a per user basis but maintain it for statistical purposes to help us improve the performance of the site and to determine which areas hold the greatest interest for our visitors.



• Information from Other Sources: We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide personalization features and storage of items in your Shopping Cart between visits. Galactic Voyager uses a cookie that is unique to the web site. All functions should operate normally if you set the security on your browser to "Accept only cookies that are sent back to the originating server." If you turn off cookies completely, you will be able to browse the site but the shopping cart and the personalization features will not be available.

Does Galactic Voyager Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share customer information with any other organization.

Should Galactic Voyager Be Used By Children?

Galactic Voyager considers all of the material on the web site suitable for viewing by children. We sell many products for children but if you are under 18, you may purchase from Galactic Voyager only with involvement of a parent or guardian.

By visiting Galactic Voyager, you are accepting the practices described in this Privacy Notice.

If you have questions about our privacy policies, please e-mail us at store.contact@galacticvoyager.com.